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It's a good idea to print out pages from the website as a record of the offer you have accepted. This is important if the business denies having made promises to you. Remember, websites change regularly, and even disappear completely. You want to be able to Email Database prove the terms of your contract with the business. 9. Delivery--do you know how long it will take for the product to get to you and who to call if it doesn't arrive? You should clarify an expected delivery date so that you know when to start chasing it up if it hasn't arrived.